Engagement process
A clear path from first conversation to trustworthy reliability reporting. Built for teams who want measurable SLIs, not another unused board.
Four stages
Every engagement follows the same spine. Scope expands or contracts inside it — never around a vague “platform rollout.”
Signal discovery
We map the journeys that must stay reliable, the events your apps already emit, and the gaps operators feel during incidents. Output: a shared inventory.
Baseline & honesty check
We compare advertised uptime and latency stories against application analytics reality. Output: a baseline report and remediation order.
SLI & taxonomy design
We define indicators, naming, and property rules that survive schema change. Output: an SLI catalogue your engineers can implement.
Cadence hand-off
We install a reporting rhythm — weekly digests or monthly packs — and leave ownership with your team. Optional cycles continue as Reliability Ops Reporting.